Digital product refund approach
Digital products are delivered immediately after payment in many cases, so refund eligibility is assessed differently from physical goods. PixelVault aims to handle genuine technical or delivery problems fairly while protecting creators from misuse of downloaded files.
Situations that may justify review
- The purchased file cannot be downloaded because of a marketplace delivery fault.
- The supplied archive is materially corrupted or unusable and a working replacement is not provided.
- The listing materially misrepresented what was included in the purchase.
- A duplicate payment or other verified billing error occurred.
Situations that normally do not justify a refund by themselves
- Changing your mind after downloading the product.
- Not checking published compatibility requirements.
- Lacking the skills, hosting environment or third-party software needed to use the product.
- Requesting a refund solely because a different product is preferred.
How to request review
Use the Contact form with the order number, product name and a clear description of the issue. Where possible include the exact error message and troubleshooting already attempted. Do not send passwords or private credentials.
Licenses after refund
If a refund removes entitlement to a licensed software product, the related managed license may be revoked or suspended and future downloads may no longer be available.