Frequently asked questions
When can I download a paid product?
For downloadable products, access is granted after WooCommerce records the order as successfully paid. Open My Account → Downloads while signed in to the purchasing account.
Where do I find my license key?
For products using PixelVault Managed Licensing, open My Account → Licenses. The product card shows the license key, status and activation usage.
Can one license activate every plugin I buy?
No. Managed licenses are product-specific. A key generated for one product should be rejected by a different product.
Why does a seller product go into Pending Review?
Marketplace review helps prevent unreviewed file replacements or listing changes from becoming public immediately. Sellers can continue managing their catalogue from the frontend dashboard.
Can I update a product I already sell?
Yes. Seller Dashboard → Products includes an Edit action. A replacement ZIP, preview image, pricing, description, version and licensing settings can be updated.
What should I do if a download is corrupted?
Download the file again from My Account first. If the issue persists, contact PixelVault with the product name, order number and the exact error shown by WordPress or your extraction tool.
How do refunds affect a managed license?
Where a refund or cancellation changes the order to a non-entitled state, the corresponding managed license may be revoked or suspended according to marketplace rules.
How do I report copyright or security concerns?
Use the Contact page and select the appropriate enquiry type. Include URLs and enough detail for the marketplace team to identify the listing, but never include private credentials.